FAQ

Cavalry is a full service general contractor.  We will take care of your restoration from start to finish.  We can be on site immediately after the damage occurs and facilitate every construction aspect until the restoration is complete.

Yes, we are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) and provide professional disinfecting and sanitizing services. We are further licensed by the Texas Department of Licensing and Regulation for Mold Remediation

Our team remediates sewage and feces, bodily fluids, animal waste or remains, infectious disease and virus contamination (COVID-19).

Some of the common scenarios we clean include natural disasters, hoarders, suicides and crime scenes after being cleared investigators. Our technicians are licensed and trained and use hospital grade disinfectants and deodorize the entire area. Note that we do not currently provide hazardous materials removal of asbestos.

We would be pleased to form a relationship and be the main contact or one call for all of your building restoration needs.  To discuss this program in further detail, please follow one of the steps below and a representative will get back with you.

• Contact your local Cavalry office or call our national hotline at 888-601-3473
• Contact us via our contact form.  An account representative will reach out to your company to begin the process.
• If you are required to submit an official RFP or RFI, please send your information to: [email protected].  Please allow as much time as possible to adequately answer your inquiry and complete our proposal

If you are in an emergency situation the first priority is life and safety.  In the event of a life or safety issue, always dial 9-1-1 first.

The next priority is to secure the situation and begin immediate mitigation to prevent further damage. Contact Cavalry by calling our 24-Hour Emergency Hotline at 888-601-3473.

You may also submit your loss information online by completing the form.  The form will be automatically sent to the Cavalry and assigned to the appropriate project manager.

If you are overwhelmed with where to start after property damage, give our company a call. We work with homeowners and businesses directly out of pocket whether insurance is involved, your claim is approved, denied or pending. Some of our customers hire us directly for small to major home improvement projects.

Cavalry Construction installs roofing systems and materials from GAF, SIKA, Malarkey and James Hardie Pros.

Most insurance companies have a hot line that you can call 24/7 to report a claim.  This information can usually be found on your insurance policy.

It’s very tough to know if you have damage to your roof without visible leaks.  It is best to have a trained professional like Cavalry, examine your roof after a high wind event or hail storm.

Note that a deductible cannot be waived or canceled due to new state law in Texas. Some insurance policies allow for clients to pay Cavalry a deductible. The deductible acts as your down payment and will be collected at the start of a project.

We perform restoration and remodeling work for all types of property damage and buildings including homes, condo’s, apartment complexes, commercial and industrial properties and more.

We get approval for most insurance companies in Dallas, Houston, Austin and San Antonio.

Cavalry is an approved vendor for USAA and CNA.

Before the reconstruction process can begin, you will be asked to sign our standard work authorization form. This gives Cavalry Construction permission to work in your building or facility and to communicate with your insurance carrier and/or adjuster.

For additional work or change orders beyond the mitigation phase, a more detailed scope of work will be produced in advance utilizing Xactimate software. Xactimate is the nationally recognized estimating program for the majority of major insurance carriers and ensures industry standard pricing for the rebuild of your building, facility or home. Using this estimating tool typically results in a much faster agreed upon scope or estimate with your adjuster.

Yes we can get started as soon as a work authorization form is signed. Waiting on approval from insurance, especially after water damage can lead to more problems such as mold. For these reasons, our firm is available 24/7 for emergency remediation and cleaning.

We will make every effort to complete the repairs with the least amount of interference for our customer. We realize since the COVID-19 pandemic, many are working from home which can create additional disruptions when property damage occurs. If our customer can live in the dwelling while repairs are made, we will work with them to do so.